This week, one of our clients experienced the loss of a team member. He was a key and long-term employee, well-respected among the workforce. Once the management team became aware of this tragic news, it was clear that a procedure needed to be implemented quickly to support the broader team.
In any workplace, the well-being of employees is paramount. While organizations often prepare for work-related incidents, the impact of non-related deaths on the workforce can be equally profound. This is where Employee Assistance Programs (EAP) play a crucial role.
With Psychosocial Risk management currently at the forefront of our minds, how do we lessen work-related stress in these moments?
Understanding EAPs
Employee Assistance Programs are designed to provide support to employees dealing with personal issues that might affect their work performance, health, and well-being. These programs offer a range of services, including counseling, mental health support, and work-life balance resources. The goal is to help employees navigate through challenging times and maintain their productivity and engagement at work.
EAPs are typically confidential and free for employees, ensuring that they can seek help without fear of stigma or financial burden. These programs are often provided by external vendors who specialize in mental health and wellness services, ensuring that employees receive professional and unbiased support. The immediate reaction of the EAP provider was “Great to see an organisation actioning sensitivity and suitable welfare and support strategies”.
The Impact of Non-Related Deaths
When an employee experiences the death of someone close to them, it can lead to a range of emotional responses, including grief, anxiety, and depression. These feelings can significantly impact their ability to focus, make decisions, and interact with colleagues. Sometimes, the entire team might feel the ripple effects, especially if the deceased was known to multiple employees.
Grief is a complex and highly individual process. Some employees may find solace in returning to their routine and immersing themselves in work, while others may struggle to perform even the most basic tasks. The emotional toll of grief can manifest in various ways, including physical symptoms such as fatigue, headaches, and changes in appetite. Additionally, the grieving process can be prolonged, with employees experiencing waves of intense emotions long after the initial loss.
How EAPs Can Help
- Immediate Support: EAPs can provide immediate counselling and support to employees affected by the loss. This can help them process their emotions and begin the healing process. Immediate support is crucial in the aftermath of a death, as it can prevent the development of more severe mental health issues. EAP counselors are trained to offer empathetic and non-judgmental support, helping employees feel heard and understood during a difficult time.
- Workplace Adjustments: EAPs can advise managers on how to make temporary adjustments to the affected employee’s workload or schedule, allowing them the time they need to grieve without the added pressure of work responsibilities. This might include flexible working hours, temporary reassignment of tasks, or additional time off. By accommodating the needs of grieving employees, organizations demonstrate their commitment to employee well-being and foster a supportive work environment.
- Group Sessions: In cases where the death affects multiple employees, EAPs can organize group counseling sessions. This provides a space for employees to share their feelings and support each other. Group sessions can be particularly beneficial in fostering a sense of community and solidarity among employees. Sharing experiences and emotions with colleagues who are going through similar challenges can help employees feel less isolated and more connected.
- Long-Term Counseling: For employees who need more time to cope, EAPs offer long-term counseling services. This ongoing support can help employees gradually return to their normal levels of productivity and engagement. Long-term counseling can address deeper emotional issues and provide employees with coping strategies to manage their grief over time. By offering sustained support, EAPs help employees build resilience and regain their sense of stability.
The Business Case for EAPs
I know we have mentioned this before in a previous Beaumont Blog, but investing in EAPs is not just about supporting employees; it also makes good business sense. Research has shown that EAPs can lead to significant improvements in workplace productivity, engagement, and overall employee satisfaction. For instance, a study published in the Journal of Occupational Health Psychology found that EAPs can deliver measurable improvements in productivity and generate potential revenue benefits of up to $15,600 per employee annually.
Moreover, EAPs can help reduce absenteeism and presenteeism (when employees are physically present but not fully productive). By addressing the root causes of stress and emotional distress, EAPs enable employees to perform at their best. This, in turn, leads to a more motivated and engaged workforce, which is essential for achieving organizational goals.
Creating a Culture of Support
To maximize the benefits of EAPs, organizations must create a culture of support and openness around mental health and well-being. This involves raising awareness about the availability of EAP services and encouraging employees to seek help when needed. Managers play a crucial role in this process by modeling supportive behaviors and fostering an environment where employees feel comfortable discussing their challenges.
Training managers to recognize the signs of grief and emotional distress is also essential. By equipping managers with the skills to provide compassionate support, organizations can ensure that employees receive the help they need promptly. Additionally, promoting a culture of empathy and understanding can reduce the stigma associated with seeking mental health support, making it more likely that employees will utilize EAP services.
Conclusion
Non-related deaths can have a profound impact on employees and the workplace as a whole. By providing timely and compassionate support through EAPs, organizations can help their employees navigate these difficult times, ensuring that they feel valued and supported. In turn, this fosters a healthier, more resilient workforce, ready to face any challenges that come their way.
In conclusion, the importance of Employee Assistance Programs cannot be overstated. These programs provide a lifeline for employees dealing with personal crises, helping them maintain their well-being and productivity. By investing in EAPs, organizations demonstrate their commitment to employee health and create a supportive work environment where everyone can thrive. Whether it’s through immediate counseling, workplace adjustments, group sessions, or long-term support, EAPs play a vital role in helping employees cope with the emotional impact of non-related deaths. Ultimately, a strong EAP is an investment in the overall health and success of the organization.
Contact us today for more information or check out our website for recommendation of an EAP provider.
